Returns & Exchanges
Returns & Cancellations
At Ruocci, our goal is to make your shopping experience as enjoyable and smooth as possible.
However, if you wish to cancel your purchase, you may exercise your right of withdrawal.
Below you’ll find all the details regarding our return policy:
Right of Withdrawal
You have the right to cancel your purchase within 30 days of receiving the product, without needing to provide any reason.
The product must be returned in its original condition and packaging, along with any included accessories (where reasonably possible).
Please handle the item with care and ensure it is securely packaged for return. Preferably, use the original shipping packaging.
Damaged Products
If the product or its packaging is damaged beyond what is necessary for inspection or normal handling, we may deduct a portion from your refund to reflect the reduction in value.
To avoid this, please make sure the product and packaging remain in good condition.
Sale & Discounted Items
Items purchased on sale or at a discounted price can only be returned at your own expense.
Items purchased at full price may be returned using the provided return form at no additional cost.
How to Return an Item
To exercise your right of withdrawal, please contact us via email at:
📧 support@aryarichwatches.com
Our team will assist you with the return process.
Refunds
You will receive a full refund of your order within 14 days of us receiving the returned product, provided it is returned in acceptable condition. This timeframe includes transit time.
Tracking Number
Please make sure to share your tracking number via the app or email. This helps us process your return quickly and efficiently.
By following these guidelines, you can easily exercise your right of withdrawal and ensure a smooth return process.
If you have any questions, don’t hesitate to contact us!
